Your Order-to-Delivery Workflow
Review, confirm, prepare, hand over, update, and handle exceptions โ a routine you can run daily.
Who this guide is for
Merchants running daily orders who want fewer surprises and returns.
Goal
Give every order the same reliable journey, regardless of how busy the day is.
1. Order review
Set two fixed times a day to review new orders โ for example 10:00 and 16:00. Batch review beats reacting to every notification.
2. Confirmation
Confirm COD orders before preparing them. An OTP-verified number plus a WhatsApp confirmation for higher-value orders filters most returns before they cost you a delivery fee.
3. Preparation and handover
Pack with the order note visible, include a thank-you card with your store name, and print the airway bill before the courier arrives โ not while they wait.
4. Customer updates
Send the tracking link the moment the parcel is handed over. One proactive message prevents three 'where is my order?' chats.
5. Exception handling
Failed delivery, wrong address, customer unreachable โ decide your rule for each now, in writing, so the busy version of you does not improvise.
Your checklist
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Decide your delivery coverage, fees, and returns rules once โ then publish them everywhere customers look.
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Daily routines for orders, customers, delivery coordination, and returns.
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