Information customers need before placing an order
Unclear information creates abandoned carts and support chats. Publish these answers where customers can find them.
The five answers every page should give
Customers decide to buy when their questions feel answered. These five cover most of what shoppers in Jordan ask before ordering.
- Total cost โ product price plus delivery, in JOD, before checkout.
- Delivery area โ which cities and governorates you serve.
- Delivery time โ a realistic range, not 'as soon as possible'.
- Payment options โ COD, cards, or wallets, stated plainly.
- Returns โ what can be returned, within how many days, and who pays delivery.
Where to put this information
Repeat the essentials in three places: the product page, the checkout page, and a dedicated delivery-and-returns page linked from your footer. Customers look in different places; the information should meet them wherever they look.
Your next step
Planning your delivery and returns informationDecide your delivery coverage, fees, and returns rules once โ then publish them everywhere customers look.
Related resources
Planning your delivery and returns information
Decide your delivery coverage, fees, and returns rules once โ then publish them everywhere customers look.
OpenA practical order-confirmation workflow for cash-on-delivery orders
COD keeps checkout conversion high in Jordan, but unconfirmed orders drive returns. A simple confirmation routine protects your delivery budget.
OpenInformation customers need before placing an order
Unclear information creates abandoned carts and support chats. Publish these answers where customers can find them.
Open